“Privacy is not something that I’m merely entitled to, it’s an absolute prerequisite.” – Marlon Brando

MELOcleaning is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information gathered during your consultation appointment in accordance with the UK General Data Protection Regulation (UK GDPR).

1. INFORMATION WE COLLECT

During your consultation appointment, MELOcleaning may collect the following types of personal information:

• Name
• Contact details (such as address, email, and phone number)
• Property details (size, layout, condition)
• Any specific cleaning requirements or preferences you provide

2. PURPOSE OF DATA COLLECTION

The information collected during your consultation appointment is used for the following purposes:

• To conduct a thorough assessment of your home or office for cleaning services
• To develop a customized cleaning plan tailored to your specific needs
• To communicate with you regarding our services, pricing, and scheduling
• To provide you with relevant information and updates related to your cleaning requirements

3. LEGAL BASIS FOR PROCESSING:

MELOcleaning processes your personal data based on the legal grounds of:

• Performance of a contract: To fulfill our obligations and provide the agreed-upon cleaning services.
• Legitimate interests: To conduct a consultation assessment and develop a personalized cleaning plan.
• Consent: When you voluntarily provide us with your information for the purpose of scheduling a consultation appointment.

4. DATA SECURITY MEASURES

MELOcleaning employs technical and organizational measures to ensure the security and confidentiality of your personal information.

• We use secure servers and encryption protocols to protect data transmission.
• Access to your information is restricted to authorized personnel only, and all staff are trained on data protection protocols.

5.DATA RETENTION

We will retain your personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy.

• After the consultation appointment, we may retain your information for a reasonable period to follow up on cleaning services or address any inquiries.

6. SHARING OF INFORMATION 

MELOcleaning does not sell, trade, or rent your personal information to third parties.

• We may share your information with our subcontractors involved in providing cleaning services to you. These parties are bound by confidentiality and data protection agreements.

7. YOUR RIGHTS

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to the processing of your personal data.
• Withdraw consent for processing where consent is the legal basis.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

8. CONTACT US

• If you have any questions, concerns, or requests regarding your personal data and our Privacy Policy, please contact us at info@melocleaning.co
• Our Data Protection Officer is responsible for overseeing data protection matters and can be reached at the above email address.

9. CONSENT

• By scheduling a consultation appointment with MELOcleaning, you consent to the collection, processing, and storage of your personal information as described in this Privacy Policy.

10.UPDATES TO PRIVACY POLICY

MELOcleaning reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this Policy periodically.

Thank you for entrusting MELOcleaning with your personal information. We are dedicated to maintaining the confidentiality and security of your data throughout our cleaning services.